Xtraoak / XtraChêne Shipping Policy
Small orders (less than 150lbs), received before 2:00PM EDT (11:00 AM Pacific Time) will leave our warehouse the same business day. Standard delivery time is 5 to 10 business days, subject to weather conditions. If your order is over 150 pounds, there may be a better freight option and rate available. XTRAOAK Logistic Department will contact you before shipment for better pricing. We generally ship via UPS ground, and also offer Next Day and 2-Day air shipping, based upon your selection. Large orders will be shipped LTL with delivery in 5 to 10 days, plus production time if required. If production of your order is required, we will notify you of the estimated ship date. If you are in Napa & Sonoma County, CA and have special delivery requirements, contact our customer service at (270) 692-9888 Orders are shipped and delivered on business days only (excluding holidays). Any order not deliverable to the ship-to address requested may be held and other attempts made to deliver, or returned to XTRAOAK. Reshipment to a corrected address will be subject to additional freight charges. We cannot ship to PO boxes or other not street addresses. We currently ship to the USA & Canada only. For all Canadian shipments, the freight cost will reflect a brokerage fee.